Terms & Conditions

Deposit

Payment will be taken at time of booking to secure the dates.

Cancellation

Cancellation less than 7 days before check 50% charge

Cancellation within 7 days full charge

Prices & Description

All prices are correct at time of publishing. We work hard to ensure that descriptions and photographs are accurate.

Privacy

General Data Protection Regulation (GDPR became effective in Europe (including the UK) on 25 May 2018.  We have always wholeheartedly supported data protection and transparency and have always collected only basic personal details required to process your order and kept records as required for tax purposes. We do not send newsletters.  We do not store credit card details nor do we share customer details with any 3rd parties. Payments are taken by Paypal or through our agents who are Airbnb, Tripadvisor or Booking.com which are secure sites. We will not trade, resell, sell or redistribute information that you provide to us.

Privacy Statement
http://www.shorepark.co.uk is a website which does not store any personal details any bookings are recorded outwit our website on a private spreadsheet or on our partners websites which you book thought which will be one or more of the following – Visit Scotland, Trip Advisor, Airbnb, Booking.com or Paypal these are used for customers to make online bookings, take payments and manage those bookings.

This document applies to Shorepark Holiday Cottage regarding use of personal data collected in relation to the provision of accommodation for the property.

We store your name, address, telephone number, number of guests dates you are staying amount you have paid and emails sent and received via Apple Mail/our spreadsheet.

No payment card details are received or held by us – payments are made to our partners who take the details.  On the odd occasion that we take a direct bank transfer details of your bank account will be required and used to send the security deposit back.  After that details are only held with our partner Barclays Bank.  Data processed directly by third parties If you provide payment information, this will be processed directly by our partners secure PCI Level 1 compliant payment gateway providers.

Free To Book collect and send details of other guests staying with you.  We only keep this until the booking has completed to gage numbers and ages of guests.    This information is stored in Apple Mail  in order to process your booking.

After your stay the minimum of data is  stored but will be kept no longer than necessary in order to comply with legal obligations e.g. as required for tax records.

Joint Controllers  – In the context of providing booking services for your holiday accommodationt to facilitate online booking, Shorepark and its partners shall together operate as joint data controllers for the processing of your personal data.

Security Procedures – In accordance with General Data Protection Regulation (GDPR), Shorepark Holiday Cottage observes reasonable procedures to prevent unauthorised access and misuse of personal information. We use appropriate business systems and procedures to protect and safeguard any personal information given to us.  Only authorised personnel are permitted to access personal information in the course of their work.

Control of your Personal Data -You have the right to access data that is stored. You need to email or write to us to request an overview of your personal data. 

You can also contact us if you think the personal information we have for you is incorrect, if you believe that they are no longer entitled to use your personal data or if you have any other questions about how your personal information is used or about this Privacy Statement. You need to email or write to us or the agent you booked with.

Reviews – If you complete a review it may be posted on the property website, We will put the first name and town you come from only on our website.

To Process your information as described above, we rely on the following legal bases:

Performance of a contract. The storage of your information may be necessary to perform the contract that you have with the accommodation provider.

Legitimate Interests. We may use your information for our legitimate interests, such as for administrative, fraud detection and legal purposes.

Cookie Policy

Cookies are small data files which are placed on your computer or mobile device as you browse the web. The are used to ‘remember’ when your computer or mobile device accesses the site. The cookies are essential to the effective operation of our website and to enable you to shop online.

The main purposes for which cookies are used is for technical purposes essential to effective operation of our website particularly in relation to online transactions. They are also used to collect information about how visitors use the site to help us improve. We use information collected by Google Analytics to compile reports to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors, where they have come from and the pages they visited.  By using our website or proceeding with a booking you are consenting to the above use of cookies.

Most computers are set up to automatically accept cookies. If you want you can reset your browser settings to refuse cookies or set it to let you know when a cookie is being sent to you so that you can choose whether to accept it.

Copyright

This site including text, graphics and images are the property of Shorepark.

 

House Rules

No pets allowed.  No smoking.  Children under 2 are counted as guests at this property.  Maximum of 6 guests.Outside footwear to be removed within the property.Please do not put wet wipes down the toilet.  No food or drink in the bedrooms only water permitted. Lights to be turned off and windows to be closed when not in the property.  Clean the BBQ after use.  Children to be supervised at all times.  Water is hot in the bathrooms.